Lotusia Creation Co., Ltd. - Frequently Asked Questions (FAQ).




Q: What do I need to rent a car?

A: You must have a valid international license, a copy of passport ID and of course, rental fee.

Q: Is there any charge for car delivery?

A: car delivery/pick up charge may be applied upon distance to our office.
Delivery/Pick up Charge (Per Way)

  • Bangtao Beach, Layan Beach & Surin Beach: Free car delivery !
  • Patong Beach 400 THB/Way (Rent more than 5 days day free Car delivery)
  • Kata/Karon Beach 500 THB/Way (Rent more than 7 days day free Car delivery)
  • Rawai/ Nai Harn 500 THB/Way (Rent more than 7 days day free Car delivery)
  • Cape Panwa 500 THB/Way (Rent more than 7 days day free Car delivery)
  • Mai Khao 300 THB/Way (Rent more than 4 days day free Car delivery)
  • Nai Yang/Airport 200 THB/Way (Rent more than 3 days day free Car delivery)
  • Kamala Beach 300 THB/Way (Rent more than 4 days day free Car delivery)
  • Nai Torn Beach 300 THB/Way (Rent more than 4 days day free Car delivery)
  • Phuket Town 400 THB/Way (Rent more than 5 days day free Car delivery)
  • Rent more than 7 days free of charge for car delivery and collection service in Phuket

** Delivery/pick up time out of office hours (after 6 PM), additional charge 200 THB/trip.

An extra delivery fee will be charged according to the distance from our location site.


Q: What about petrol? How do you calculate?

A: You have to return the vehicle with the level of petrol as same as the first hiring date. Otherwise, you will be charged at the market price in case the level of petrol is lower than the first hiring date. If the level of petrol is more than the first hiring date petrol level, there will be no refund.

Q: Will I be charged if I bring the vehicle back after the return time on the rental agreement?

A : Yes, you will be charged 300 Baht for each hour or part of an hour in excess of the time you were required to return the vehicle.

Q: In case that I have to return the vehicle before the return time on the rental agreement, will I have to pay in full amount as the agreement ?

A: No, in case that you rent the vehicle for weekly rate or monthly rate, if you return the vehicle more than 24 hours prior to the return date and time on the rental agreement, you will be charged for actual use in a daily rate instead.

If the rental agreement is already based on daily rate, you will be charged for the 'early-return' fee of 500 baht per day.

Q - How are rates calculated?
A - The rates are based on a 24 hour rental day starting with the hour you pick up the vehicle.

Any extra hours will be charged at 1/6 of normal daily rate Baht per hour. Therefore, over 6 hours exceeding time will be calculated as 1 day rental and 3 hours as half day rental.

Q - What does base rate mean?
A - Base rate is the total cost of rental not including the taxes, fees, surcharges, mandatory coverages, mileage (if applicable) and optional items (child seats, navigational systems, additional driver, coverages, etc.).

Q - How can I ensure I receive the best rate available?
A - We guarantees that you will get our best rate online. You can book directly from our home page.While it may cost less to rent a smaller car, be sure to rent a car adequate for your space and luggage requirements.Keep in mind, just like airlines, availability at promotional rates may be limited, so the sooner you call, the better your chances of receiving one of these rates.

Q - How old do I have to be to rent a car ?
A - The renter must be at least 18 years of age.

Q - What happens if the car is damaged, stolen, or in an accident?
A - If the car is stolen or has been involved in an accident, first call the local police or appropriate law enforcement agency. Next, call the nearest office of the rental car company, give us your rental agreement or confirmation number and explain what has happened.

Accidents and vehicle theft aren't something we like to think about, especially on a trip, but they can happen even to the most careful driver. Optional waivers (as outlined above) can be purchased to reduce or eliminate your financial exposure which could include the full value of the vehicle and lost rental revenue during its replacement period.

Be careful not to violate your car rental agreement by driving while intoxicated or under the influence of a controlled substance, allowing an unauthorized personal to drive the vehicle, leaving the windows, doors or trunk unlocked, or leaving the keys in the ignition when parked. If the agreement if violated, it makes the waiver void. Be sure to familiarize yourself with all of the terms and conditions of the rental agreement.

Remember that, as the renter, you are liable for all parking and moving traffic violations, so please drive safely and observe all ordinances.

Q - Should I bring a child seat with me or will the rental location furnish one?
A - The decision is yours. You can save time by placing a request for your child seat when you make an advance reservation.

Q - Will there be a deposit taken on my credit card, and if so, how much?
A - Most car rental deals will take a deposit on your credit card through online reservation process. The deposit may vary depends on any given promotions, but generally it is the estimated 10% of the total rental payment and the rest payment will be settled by cash upon delivery. Also the rest payment can be paid by credit card, if the customer agrees to pick-up the vehicle by thier own at the company's site.

** The deposit is non-refundable.

Q - What kinds of safety issues should I consider?
A - Safety on the road, particularly in a city other than where you call home, is important. If you are new to the city, we will be happy to assist you and provide directions or maps of the area.
Traveling in a new city or area can sometimes create anxiety because of the unfamiliarity with the locale. Before leaving the rental center, be sure you know the route to your destination. If you must ask directions, ask a police officer or find a well-lighted public place.
Do not stop on the roadway or shoulder and do not get out of your car, if any of the following situations occur:

  • Your vehicle is bumped from behind;
  • Another motorist advises you of problems with your vehicle;
  • Your car is malfunctioning, or
  • Someone on the roadside needs assistance.
  • If any of these situations occur, drive to the nearest well-lighted public place to notify the proper authorities and to request assistance. In most areas, dial 191 for the police.
  • Keep doors and windows locked and keep your valuables locked in the trunk or glove compartment.
  • Do not carry large amounts of cash. Do not pick up hitchhikers.
  • Always park in well-lighted areas. If stopping to buy gas, use a pay phone or use an automatic teller machine (ATM), choose well-lighted, busy locations.
  • Never leave your car unattended with the engine running.
  • When walking toward a parked car, be aware of your surroundings and check the interior of the vehicle before unlocking doors. Have your keys in hand and ready when approaching your vehicle.
  • Don't be your own worst enemy... buckle up!

Q - Do we accept International Driving Permits?
A - We accept foreign-issued driver's licenses at most locations. An International Driving Permit is not acceptable without the driver's license of the issuing country.


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